Telehealth & Virtual Care

Convenient Care from Anywhere

Getting care doesn’t always mean a trip to the doctor’s office. With your medical plan, you have access to virtual visits that connect you to doctors, therapists, and specialists from the comfort of home, or wherever you are!

Depending on your plan, you can:

  • Get urgent care 24/7 for common issues like flu, rashes, or sinus infections.
  • Talk to a mental health professional by phone or video.
  • Message a doctor on demand for quick help, prescriptions, or lab orders.
  • Build an ongoing relationship with a virtual primary care doctor who can manage your care and referrals.

Select your plan below to see your virtual care options, availability, and costs.

Eligibility

Available if you’re enrolled in the Value Copay, Choice HSA, or Premier EPO plan

Services

Urgent care: 24/7 live video visits for common issues like allergies, rashes, flu, and more
Mental health: Licensed therapists and psychiatrists available by video visit

Availability

Urgent care: 24/7, anytime, anywhere
Mental health: 7 days a week, 9 a.m. – 7 p.m. local time

Cost

Value Copay & Premier EPO: $5 copay
Choice HSA: $55 copay, then 10% after deductible

Eligibility

Available if you’re enrolled in the Value Copay, Choice HSA, or Premier EPO plan

Services

On-demand, text-based messaging with a U.S. board-certified physician
Appointment with doctors who can diagnose, order labs, and send prescriptions

Availability

24/7 access for you and covered dependents (children 1+)

Cost

Value Copay & Premier EPO: Free
Choice HSA: $8 copay (free after deductible)

Eligibility

Available if you’re enrolled in the Centivo PCP Partnership plan

Services

Free virtual visits with your primary care doctor
Ongoing care management and coordination of referrals
In-person, in-network specialists when needed
Fosters a long-term doctor–patient relationship (not just urgent care)

Availability

By appointment with your Centivo primary care doctor

Cost

Free for covered visits

Eligibility

Available if you’re enrolled in the Kaiser HMO with HSA (CA, CO, OR, WA)

Services

Video or phone visits with Kaiser doctors
Covers urgent care, follow-ups, and routine primary care

Availability

By appointment, scheduled through kp.org/appointments or the Kaiser app

Cost

Standard copays and costs apply (based on your Kaiser plan benefits)