Open Enrollment FAQs2021-07-18T04:20:24+00:00
When is Open Enrollment?2023-02-01T19:54:59+00:00

Open Enrollment usually takes place in October-November each year. The dates for the 2024 Open Enrollment period have not yet been established.

Why don’t I see my 2023 Open Enrollment event in my Workday inbox?2023-02-01T19:54:09+00:00

You may have a pending event, such as a new hire, birth, employment status change, etc. that must be completed before being able to make your Open Enrollment elections. If you have any questions or need help, contact the Benefits Support at  888-659-3616.

What happens if I don’t enroll for my 2023 benefits during Open Enrollment?2023-02-01T19:53:33+00:00

If you did not actively enroll in your 2023 benefits during the Open Enrollment period, your 2022 medical plan election was defaulted into a 2023 medical plan option as follows:

  • If you were enrolled in the PPO HSA 1500, EPO HSA 2000 or PPO HSA 5000 in 2022, your medical plan defaulted into the Choice HSA Plan in 2023.
  • If you were enrolled in the Copay 5000 in 2022, your medical plan defaulted into the Value Copay Plan in 2023.
  • If you were enrolled in the EPO 500 in 2022, your medical plan defaulted into the Premier EPO Plan in 2023.

All of your other benefits rolled over in 2023 except for the Health Savings Account and Flexible Spending Accounts. You must enroll in these accounts each year.

I have questions about the new voluntary benefits through The Hartford. Who can I talk to?2020-09-21T03:51:24+00:00

If you have questions about the new voluntary critical illness, hospital indemnity or accident insurance through The Hartford, contact Benefits Support at 888-659-3616 or send an email to benefits@ensignservices.net.

You can also contact Benefits Support if you have questions about the voluntary short-term disability coverage through Unum or any of your other Ensign benefits.

Can I enroll my spouse now with no spousal surcharge?2019-09-30T01:02:24+00:00

You can enroll your spouse. However, if he/she is eligible for medical coverage through their employer (even if they are not enrolled), you will pay the $250 monthly surcharge. If your spouse is not eligible for employer provided medical coverage, you will not be charged the $250 monthly surcharge.

My spouse is also an employee covered by an Ensign Services medical plan. Do I have to pay the spousal surcharge to cover him under my elections?2017-12-01T17:19:07+00:00

No. Given he’s eligible for our medical plans on his own, you do not have to pay the surcharge.

If I changed medical, dental or vision plans, when will I get my identification cards?2023-02-01T20:00:29+00:00

If you are enrolled in the Value Copay Plan, Choice HSA PPO Plan or Premier EPO Plan, you received new medical ID cards for 2023.

If you were enrolled in the Kaiser CA HMO 2000 with HSA in 2022 and kept the same medical coverage in 2023, you can continue using your current medical ID card.

If you were enrolled in the SIMNSA Baja CA Premier Access HMO in 2022 and kept the same medical coverage in 2023, you can continue using your current medical ID card.

The ID card will include information about your benefits based on the plan you select along with important ID numbers your doctors and pharmacy will use to submit claims. The ID card will also include telephone numbers for you or your providers to call for any questions. You will also receive new ID cards if you are enrolling in the Kaiser CA HMO 2000 or the Cigna Dental DHMO for the first time. No ID cards are issued for the dental PPO or vision pl