We have partnered with Collective Health to keep you healthy and stay informed about your medical and pharmacy benefits. Through their web and mobile app, you can learn about your coverage, find an in-network doctor, submit and track claims, and much more. And if you get stuck—Collective Health’s knowledgeable Member Advocates are just a message or call away to help you use your medical and pharmacy benefits with confidence.
Our partnership with Collective Health allows us to provide an array of health plan options to fit your needs and your budget. We are all accountable to understand our needs and the benefit options available. We are also accountable to manage our health and the cost of health care by getting recommended preventive screenings, using in-network providers, requesting generic drugs from your doctor and accessing all of the resources available in becoming a smarter health care consumer.
Collective Health Member Advocates
If you are enrolled in the EPO 500, PPO 1500 with HSA, EPO 2000 with HSA, Copay 5000 or the PPO 5000 with HSA, Collective Health’s professional team of Member Advocates provide all the guidance you need to choose and use your benefits with confidence, submit claims, find the right doctor and more.
Telephone: 833-743-3221 (M-F, 6 a.m. to 6 p.m. PST)
Collective Health Website and Mobile App
You can learn about the medical plans Collective Health administers at https://join.collectivehealth.com/ensign.
After you enroll, use the Subscriber ID on your combined Medical/Pharmacy ID card to register on the Collective Health website at https://my.collectivehealth.com.
Once you are registered, you can view, print and request ID cards, submit medical claims or track your claims, view medical benefits information and much more.
Download the Collective Health mobile app from the App Store or Google Play.
If you did not receive your new Medical/Pharmacy ID card with the Blue Shield or Blue Cross Blue Shield logo, click here to review the ID Cards FAQ.
Collective Health Care Navigation
Collective Health offers assistance if you need help dealing with the ins and outs of healthcare. The Collective Health Care Navigation team is trained to assist eligible members with care navigation, provider coordination, education regarding your condition and psycho-social support. If your needs fit the program offerings, you will be paired with a dedicated Social Worker or nurse.
Download a Care Navigation Flyer
Telephone: 833-834-1170 (M-F 9 a.m. to 6 p.m. PST)